Privacy Policy

Effective Date: 17 October 2025
Last Updated: 17 October 2025

This Privacy Policy describes how We Stay Ltd (“we”, “us”, or “our”) collects, uses, and protects any personal information you provide when using this website or booking through third-party platforms.

1. Commitment to Privacy

We Stay Ltd is committed to protecting your personal data and respecting your privacy. Any personal information you provide will only be used in accordance with this Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this Privacy Policy periodically. The latest version will always be available on this page, and you should check it from time to time to ensure you are happy with any changes.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact details (such as your name, email address, and phone number) when you contact us, subscribe to our mailing list, or make a booking.
• Booking information provided directly or through third-party booking platforms.
• Technical data, such as your IP address, browser type, and browsing behaviour, collected through cookies or similar technologies.
• Other information you voluntarily provide through website forms or correspondence.

3. How We Use Your Information

We use your personal information to:

• Process and manage your booking or enquiry.
• Respond to your questions and provide customer service.
• Send you marketing communications if you have given consent.
• Improve our website, services, and customer experience.
• Comply with legal or regulatory obligations.

We will only process your personal information when we have a lawful basis to do so — such as your consent, our legitimate business interests, or a legal obligation.

4. Security

We are committed to keeping your information secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard against unauthorised access, loss, or disclosure of the information we collect.

5. How We Use Cookies

Cookies are small text files placed on your device to help us analyse web traffic and improve your experience. Cookies enable our website to recognise your preferences and tailor its content accordingly.

You can manage or disable cookies through your browser settings. For more details, please read our Cookie Policy.

6. Links to Other Websites

Our website may include links to other websites of interest. Please note that we do not control these external websites and are not responsible for their privacy practices. You should review the privacy policy of any website you visit via an external link.

7. Marketing and Communications

If you enter your email address in the “Send us your email” box, you consent to receive occasional updates and marketing communications about our services.

If you book through a third-party booking platform (such as Airbnb, Booking.com, Expedia, or others), and you consent to receive marketing communications from We Stay Ltd during that booking process, we may also use the contact details shared by that platform to send you marketing emails about our services, offers, or updates.

You can withdraw your consent to marketing at any time by:

• Clicking the “unsubscribe” link in any of our marketing emails, or
• Contacting us directly using the details in the Contact Us section below.

We do not sell, distribute, or lease your personal information to third parties unless required by law or you have given us explicit permission to do so.

8. Your Data Protection Rights

Under data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or restrict certain types of processing.
• Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

9. Retention of Your Information

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected — including satisfying any legal, accounting, or reporting requirements.
After this period, we will securely delete or anonymise your data.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a data access or correction request, please contact us at:

info@westaygroup.com
We Stay Ltd, 8bQuorn Business Quarter, Loughborough Rd, Mountsorrel, LE12 7XF

Effective Date: 17 October 2025
Next Scheduled Review: 17 October 2026