Business registration number (if applicable): 12055674
Business address: 8b Quorn Business Quarter, Loughborough Road, Mountsorrel, Leicestershire, England, LE12 7XF
Contact details for support and inquiries:0116 296 3186
Access to and use of the store constitutes acceptance of these terms and conditions.
2. Definitions
Seller – We Stay Ltd (as defined above).
Buyer – The guest or user purchasing products or services through the store.
Product/Service – Any physical or digital item, or services offered by the Seller.
3. Ordering Process
The Buyer selects the desired products and adds them to the shopping cart.
The order is completed once the Buyer provides the required details and full payment.
The Seller reserves the right to approve or decline any order for any reason, including lack of stock or payment issues.
4. Prices and Payments
Prices displayed in the store are denominated in GBP.
Prices include exclude VAT.
Payment method: We accept all major card providers.
In the event of a pricing error or technical issue, the Seller reserves the right to cancel the transaction.
5. Delivery and Shipping
Delivery method: Digital gift voucher with a unique code that can is redeemable towards any stay in our collection when booked via our website or phone.
Estimated delivery time via email: 1 business day.
In case of delay, the Buyer will be notified.
6. Cancellations and Refunds
Cancellation policy: The Buyer may cancel the order within 10 business days from the date of purchase, unless otherwise required by local law.
Refunds will be processed within 5-10 business days using the same credit card used for purchase, unless agreed otherwise.
Exceptions: Gift vouchers are not be eligible for cancellations or refunds by the Buyer.
7. Privacy and Data Protection
The Seller will use Buyer’s personal data solely for order processing.
The Seller complies with GDPR laws.
Contact for privacy inquiries: stay@westaygroup.com
8. Governing Law and Jurisdiction
These terms are governed by the laws of England & Wales
