Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

COVID-19 update: as at 8th August 2021

We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:

1. we have to cancel your booking.

2. you cancel your booking because you are prohibited to travel by UK public health measures, such as if we are in lockdown, or you would be in breach of household mixing rules;

3. you, or someone in your party, has COVID**;

4.you or someone in your party has been told to self-isolate by Track and Trace**;

5. you are shielding or vulnerable and can no longer make use of your booking**.

In these circumstances, you will be able to choose between:


  • As of 19 July 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in mainland England.
  • Isle of Man: Please note that entry to the Isle of Man still has some restrictions in place. If you are fully vaccinated (14 days after the completion of two doses of either Pfizer/BioNTech, Oxford/AstraZeneca, or Moderna or one dose of Johnson and Johnson) and have not been in any countries on the red travel list in the 10 days before arrival to the Isle of Man, you can apply for a vaccination exemption and travel without testing or isolation. If you are not fully vaccinated, only Isle of Man residents or eligible travellers can apply if they have not had both doses of a COVID-19 vaccine. Find out more here. If you believe you are not able to travel due to these restriction, please call us to discuss your options.


  • As of 7 August 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in Wales.


  • As of 7 August 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in mainland Scotland.
  • Travel to the Scottish islands – pre-departure testing: To reduce the risk of transmission of COVID-19 into island communities, the Scottish government is encouraging anyone planning to travel to a Scottish island to test before they do so. The recommendation is to test three days before you plan to travel, and then again on the day of departure using lateral flow tests. Find out more  here .

Your options

If measures are reintroduced and will affect your booking rest assured that we will be in touch with the options available to you at that time.

Where can I find the latest guidance from the government?


A transfer to a later date or a different location or accommodation

Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.

A voucher to rebook your holiday online

You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued are valid until 31st December 2021 and can be used on holidays departing before 31st December 2022.

** Around the time of your departure date. We can ask to see evidence. For full terms of the three available options and when they apply see our booking conditions.

For further reassurance, we’d like to draw your attention to:

Considerations for extra cleaning and safer check-ins

We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols and follow all official guidance on cleaning and the importance of social distancing during check-in and throughout a guest’s stay.

Secluded and self-contained

Many accommodations are in rural locations, away from the hustle and bustle of towns and cities. Most accommodations are self-contained (many with gardens) making social distancing easier and providing outside space. Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements.