Accessibility Policy

At We Stay, inclusivity is at the heart of how we operate. We believe that everyone should feel welcome, comfortable and able to enjoy their stay with us. While our collection of homes varies in style and layout, we are committed to improving accessibility across our portfolio and supporting guests with specific requirements wherever possible.

Our Commitments

Accessible Accommodation

• Our homes offer a variety of features and where possible, we can provide ground floor bedrooms, step-free access and other practical adjustments.
• Each home is unique and our digital guidebooks clearly specify accessibility features such as step-free entry, ground floor living spaces, or other relevant details.
• We aim to provide honest and transparent information to help guests make the best choice for their needs.

Guest Support

• We encourage guests to share any accessibility requirements at the time of booking so that we can recommend suitable properties.
• Our team will always do its best to accommodate individual needs, whether through property selection or practical arrangements during a stay.

Office Accessibility

• Our head office is located on the ground floor, offering easier access for visitors.

Communication & Information

• We provide clear, upfront information about accessibility through our digital guidebooks and booking materials.
• We are committed to honest communication and will never overstate or misrepresent the accessibility features of a property.

Continuous Improvement

• Accessibility is an ongoing journey. We regularly review our portfolio and seek opportunities to improve access and comfort for all guests.
• When expanding or upgrading homes, we consider accessibility features as part of the design and selection process.

Our Promise

We Stay will always strive to accommodate the needs of our guests, provide clear and accurate information, and continuously work towards greater accessibility in our homes and services. Our goal is to create an inclusive experience where all guests can feel at ease.